Yooz user reviews: What real AP departments think
Yooz is a cloud-based financial software solution that provides visibility and control over financial processes for small and mid-sized businesses. It uses artificial intelligence (AI) and big data-based technologies to automate tasks like invoice processing, purchasing, payment processing, approval workflows, and document management.
Yooz offers value by providing time and cost savings through streamlined accounts payable processes and may be a good fit for organizations needing to manage invoice processes and vendor payment functions. But what do actual Yooz customers say about the platform?
In this article, we peruse Yooz user reviews to help you see how well the platform supports AP teams. We’ll identify what users like and don’t like about the platform so you can make an informed decision about the right accounts payable automation solution to grow your business.
Yooz features and services
Yooz offers P2P automation services for automotive, construction, retail, nonprofits, and restaurants. Its automated P2P processing management capabilities include:
- YoozPay: Vendor payment, approval, and processing automation.
- Automatic data import: Vendor data, emails, chart of accounts, purchase orders, tax profiles, purchasing catalog, and budgeting.
- YoozStamp: Automatically separates documents to be scanned and digitized to reduce paperwork.
- Document management: Automatically captures and digitizes invoices, payments, POs, requisitions, credit notes, and goods receipts.
Pricing
Yooz offers a no-fee 15-day trial subscription and a “Gold Edition” monthly subscription with unlimited users. Monthly subscription pricing is determined by the number of documents processed.
What users think
In March 2024, we looked at reviews from Yooz customers on G2, TrustRadius, Capterra, and GetApp ratings sites. Overall, Yooz received average reviews, placing it roughly in the middle of the pack of AP automation providers. Users speak positively about the Yooz Rising user interface, responsive customer service, and flexible document management. On the other hand, users also note problems uploading invoices and extracting data, a steep learning curve, and challenges with reporting.
Let’s take a look.
Positive Yooz reviews
Here are Yooz’s strengths, as identified by customer reviews.
Good interface
Users generally like the Yooz Rising UX, saying it’s “easy to use,” according to one user, who praised its “user-friendly interface” and “reliable features.” Other users like the customizable features and level of automation. One called the platform “very well designed for its users…easy to use with a friendly and attractive interface,” and with “several features that solve most of our problems.”
However, some users report difficulty with changes to the interface. “For the most part Yooz is very intuitive and easy to navigate,” shared a G2 reviewer. They added, “with new updates I have been disappointed in the changes made while entering payables…I’ve been frustrated while entering lately due to these changes. I need to touch the mouse more often than before the updates and they slow me substantially.”
Good customer support
Customers speak positively about Yooz’s customer service, describing them as proactive, friendly, and helpful. “Customer support is excellent,” reported one Capterra reviewer. Another customer praised the Yooz customer support team, saying, “overall the team has been great and really worked with us…A++.”
Yooz customer service representatives are active on several review sites and respond to customer reviews.
Automated document management
Several users commented on Yooz’s automated document management functionality. One mentioned the search feature, which “helps our staff (especially non-accounting dept) by keeping copies of invoices in a database that allows for easy search.”
One user mentioned that Yooz had helped them reduce paper invoices, saying, “We were looking for an option to electronically store invoices so we can quickly refer back to them…and to ease the amount of filing of paperwork in the office.”
Another mentioned how Yooz’s “smart workflows” allowed them to “click on different parts of the documents” to retrieve specific data. However, they also reported that the software sometimes misreads the document information.
Negative Yooz reviews
Problems uploading invoices and extracting data
Many users report problems with Yooz’s invoice scanning and data extraction functionality. One user mentioned invoice scanning issues with Yooz Rising, saying, “There is a lot of room for improvement.” For example, “The documents are not read better by the OCR, sometimes the documents flip to the wrong angle for unknown reasons (we’ve had meetings that have not resolved this), and duplicates are not always caught.” Another user said the scanned invoices were “really small when they are captured.”
Several users mention that Yooz imported invoice data incorrectly. “The OCR technology is a great feature if it worked properly,” said one customer. “If a vendor sends a scanned invoice, it doesn’t read the characters properly.”
“It cannot read all suppliers’ invoices and it selects the wrong vendor a lot,” shared another user, who also mentioned that Yooz doesn’t “catch all duplicate invoices.”
Steep learning curve
Customers report some difficulty getting started with Yooz. “It took a while to understand how it works,” said one user who had difficulty learning to use Yooz. Another user agreed: “The learning curve is steep,” and “the training video I watched did not prepare me to effectively use the product.”
Other users also complain about inadequate training. “It could be from a lack of training, but I do not understand the roles that are assigned through our organization,” said one administrator, who managed to learn to use the software “Through troubleshooting and talking to customer service.” Another reviewer from the automotive industry commented, “I think it would be more helpful if the Guided Tour was a little bit more informative.”
Some users describe a difficult onboarding process. “The implementation phase was a bad experience for us,” said one reviewer, who complained about “incorrect information” and delays due to poor communication from the implementation team.
Poor reporting functionality
Customers complain about the quality of Yooz’s reporting features. One user found the built-in reporting too simple, saying, “I do not like how the reports are very simple, yet do not include all options I would have expected.” Another reviewer commented, “I would have liked to see more intuitive reports on vendors.” Although they asked for specific reporting, they wanted the ability “to get valuable reporting at any time. Example: top 100 vendors by dollar value, not by number of invoices.”
The bottom line
User reviews say Yooz is an intuitive and flexible accounting automation platform with good customer support and powerful document management features. However, customer reviews suggest the platform may face invoice scanning and reporting limits. If you want an easy-to-implement, powerful, and reliable accounts payable automation solution, consider other options on the market.
Stampli: The most powerful Yooz alternative
Stampli is the only AP automation solution designed for accounts payable. It uses AI technology and machine learning to optimize and streamline AP processes. With Stampli, your business can eliminate slow, error-prone manual processes while gaining full control over invoice processing, approval routing, security, and cash flow management.
Why AP departments choose Stampli
Stampli is built by AP professionals for AP professionals. Choose Stampli if you’re searching for a reliable, intuitive, and powerful AP automation solution that doesn’t require any changes to your ERP. “Stampli is a huge blessing for our company,” said one Stampli customer. “It’s easy to search for what you’re looking for, make needed updates to the coding, add additional reviewers, ask questions, and work through the process in general.”
Stampli offers excellent customer service, advanced automation capabilities, industry expertise, seamless integration with ERPs — and proven results.
Efficient and accurate accounts payable automation
Billy the Bot™, Stampli’s AI assistant, simplifies accounts payable workflows. Billy takes care of labor-intensive manual tasks like data entry, invoice capture, GL coding, three-way matching, approvals, and fraud detection. Billy helps reduce errors, save money, and pay suppliers on time.
Stampli is the “best application to manage accounts payable,” said one customer. “We feel that the user interface of Stampli is user-friendly. Also, we see that the approval flow is good and the PO process is very helpful. Stampli supports multi-currency; this is also a positive point, and Stampli allows integration with other applications…The customer support to fix any tech issue is very good. Till now, we have seen a lot of positives from Stampli.”
Other Stampli customers report their accounts payable process’s easy and efficient with Stampli. One reviewer said, “I like that Stampli makes processing invoices easier with the AI feature…I use Stampli daily and it is easy to navigate. I also like that Stampli has the feature to code invoices to multiple departments and all [communication] about an invoice stays in Stampli under that 1 invoice. This is great for auditing purposes.”
Industry-leading customer service
Stampli consistently achieves top customer satisfaction scores in industry reports. It’s ranked #2 in G2’s Best Accounting & Finance Software Products for 2024, where it was also named one of the best AP solutions for ease of doing business and quality of service. “The customer support is highly responsive and supportive in resolving queries related to any potential software issues,” mentioned one Stampli customer. “The technical support team is quick and efficient in solving the queries raised by the user. Financial data integration is seamless with this tool. Enhanced accessibility for the user on workflows which are simplified. Fosters improved communication and collaboration for the invoicing process.”
Numerous case studies from happy customers recognize Stampli for excellence in several areas:
- Easy-to-use, intuitive interface.
- Fast and easy implementation.
- Wide range of payment options.
- Integration with financial systems like Oracle NetSuite and QuickBooks Online.
- Approval routing customization.
- Audit trail and transparency.
- Automated supplier onboarding.
- Excellent customer support.
Real-time accounts payable reporting
Stampli provides real-time accounts payable reporting so finance leaders can stay on top of KPIs and metrics. One reviewer said Stampli can “Pull everything into one nice neat report to review with our users. The reports make a great resource to share with GMs that can quickly review what vendors or invoices that may be causing holds for our company.”
Another user mentioned how Stampli provided them with greater reporting flexibility when they needed it, saying, “I also submitted a ticket for the Stampli team to review the reporting functions, as I wasn’t able to pull in more than one GL account in the report. To my surprise, a Stampli rep reached out to me yesterday to say the ticket was closed and Stampli fixed this issue! I am now able to run reports on multiple GL expense accounts.”
Experience how Stampli transforms AP operations and can help your business achieve unmatched savings. Get a free demo and see how Stampli can automate your team’s invoice management workflow.
