Tipalti reviews: what real customers are saying

Tipalti is an automated payment solution offering a range of invoice automation, spend management, and tax compliance solutions. 

Founded in 2010, Tipalti is designed to meet the needs of small, medium, and enterprise-level businesses that want to streamline financial processes. Its customizable solution offers a simple interface, centralized payment platform, automatic internal controls, and a variety of international payment methods.

Tipalti has built a good reputation as a global payments tool, but what do real customers think of their services? In this article, we’ll explore Tipalti’s strengths and weaknesses to help you see if it’s a good fit for your business.

Tipalti’s services and features

Tipalti’s holistic cloud platform supports global payments, procurement and expenses management, and other accounting tasks. Their core features include:

• Purchase order requisition management to help finance teams control department spending.
• Proactively engages vendors to promote payment methods.
• Automated invoice scanning and data entry, receipt and PO matching, payments, and reconciliation.
• Automated enforcement of financial controls, regulatory compliance, payment audit trail, error detection, and role-based security.
• Automatic W-8 tax form collection.

Pricing

Tipalti charges a monthly platform fee and additional fees for added modules, features, and advanced features. Tipalti also requires customers to pre-fund their payment account before paying vendor bills.

Tipalti user satisfaction

We looked at customer reviews on G2, TrustRadius, Capterra, GetApp, and Software Advice in March 2024. Tipalti customer reviews are generally positive across review sites. Users like Tipalti’s payment automation features, user-friendly interface, and customer service. However, customers also mention several issues with the platform, including a steep learning curve, slow or difficult implementations, and sync errors with ERPs and accounting system integrations.

Positive reviews for Tipalti

Here are Tipalti’s top strengths identified in customer reviews.

Payment capabilities

Many users ranked Tipalti’s mass payments solution as one of the platform’s top strengths, which one user described its payments workflow as “a streamlined and efficient way to manage and process payments to suppliers, partners, and affiliates.” Another customer mentioned Tipalti’s “Ability to handle multi-entity” structures, and a third commented that “As a mid-sized business with a global supplier base, we found that Tipalti has been instrumental in streamlining our payment processes,” going on to mention Tipalti helped them reduce the complexity of paying international suppliers.

However, Tipalti requires customers to pre-fund their payment account, a policy that was unpopular with several customers. One user simply stated their feelings in a single-line review: “Con: Having to fund our Tipalti account to pay vendors.”

User-friendly interface

Several reviews mentioned that Tipalti’s interface was intuitive and simplified common tasks. One user mentioned that Tipalti’s “Vendor portal is easy to use and feedback from our vendors is positive,” while others found it easy to set up approval routing or make payments. 

Customer support

Users on every review site mentioned they like Tipalti’s customer support. One reviewer described Tipalti’s support staff as “…always kind and attentive,” while another said they ”always received prompt responses to any inquiries. Other reviews mention the customer support team is responsive and knowledgeable.

Negative reviews for Tipalti

Here are Tipalti’s weaknesses identified in customer reviews: 

Steep learning curve

While many users praised Tipalti’s ease of use, some complained that the platform could be difficult to navigate for some functions. “I found that Tipalti’s software could be difficult to navigate and manage,” one customer said, going on to say “The user interface was quite complex, and it could be hard to find the information you needed without an in-depth understanding of the product.”

Common complaints included:

• Platform is hard to learn: Several customers complained that Tipalti has a steep learning curve. One user said “one of the things that I liked the least is its initial learning curve,” continuing to say they found the platform “a bit overwhelming. 
• Limited customization and reporting options: Customers criticized Tipalti’s limited customization and reporting capabilities. In the words of one user, Tipalti provides “only a hand full of standard reports.”

Slow or difficult implementations

Several users reported slow or difficult implementation when they first started using Tipalti. Others found Tipalti’s interview too complex, especially during implementation. “(O)ne aspect I liked least was the complexity of the initial setup and configuration,” complained one user, going on to say Tipalti’s onboarding process took a significant amount of time and effort, some customization options were limited, and certain requirements had to be addressed through workarounds.

Other common complaints included:

• Complex onboarding process: Customers reported that Tipalti’s onboarding process could be complicated and consumed significant time and resources. One customer commented: “While Tipalti offers a robust set of features, it can be complex and overwhelming to set up and navigate.” They continued to say “Users may require significant training and support to utilize all of the platform’s capabilities, and the setup process can be time-consuming.” 
• Difficulty navigating features: While customers described Tipalti’s interface as easy to use, many customers struggled to navigate its features. As one Tipalti user described: “it can take some time to understand all the functionalities and features available.”
• Poor communication during onboarding: Tipalti’s onboarding is “…incomplete and long,” according to one customer, who continued “Service is terrible and takes weeks to resolve issues.” Other customers also reported difficult implementations where Tipalti’s customer support was less than helpful during onboarding.

Challenges integrating Tipalti with ERPs and accounting software

Some users said they had difficulty integrating Tipalti with ERPs and accounting systems, citing connectivity issues, sync errors, and problems transferring data. “We had a ton of issues with our connection between Teampay/Tipalti/Netsuite,” complained one customer, who concluded that Tipalti “definitely have not lived up to the promise” of a smooth integration.

Let’s break out the other common complaints about Tipalti’s integrations:

• Connectivity issues: Customers reported issues connecting Tipalti with ERPs and with ERP functions not working. One customer described their challenges integrating Tipalti and Sage Intacct, saying they had “No VAT or GST functionality between Tipalti and Intacct. Not able to have attachment for credit memos sync from Tipalti to Intacct.” Another customer commented“Integration with NetSuite could be improved. Even after 4 years, we run into at least one integration complication each month,” suggesting the integration problems have been around for a long time.
• Sync errors: Some customers reported frequent sync errors between Tipalti and their ERP. For example, one user experiencing chronic sync issues with NetSuite said, “The biggest drawback from my experience with Tipalti came from its integration with Netsuite.” They complained that Tipalti “…constantly failed to sync billing PDFs with Netsuite which caused a lot of inconveniences.”
• Data not transferring: Several users said Tipalti wasn’t transferring data to their ERP. “Implementation and integration with NetSuite had a lot of challenges.” said a customer experiencing trouble transferring data between Tipalti and NetSuite: “We still get random “false positive” sync errors that have to be resolved,” they continued. “For example, Tipalti collects all the tax documents and tax ID’s for new vendors, but this stays in Tipalti and does not sync over to NetSuite.”

The bottom line

Tipalti’s strengths make it an attractive choice for companies needing an international payment processing and financial automation solution. However, concerns about its user-friendliness and integration with ERPs suggest there may be better choices for businesses looking for a fast and easy implementation. 

Stampli: The most flexible and easy-to-use Tipalti alternative

Stampli is the only AP automation solution designed for Accounts Payable. It uses machine learning and AI technology to optimize and simplify critical AP processes. With Stampli, businesses can eliminate time-consuming and error-prone manual procedures while gaining full control over payments, invoice processing, and cash flow management.

Why accounting teams choose Stampli

If you’re searching for a flexible and intuitive AP automation solution that doesn’t require any changes to your ERP, then Stampli is the perfect choice. It offers excellent customer service, automation capabilities, industry expertise, seamless ERP integration, and proven business results. “You can tell that Stampli has been designed and improved by AP professionals,” said one Stampli customer, “Every time you think ‘it would be really nice if…’ Stampli probably addresses that.”

“Superb customer service”

Stampli receives leading customer satisfaction scores in industry reports like the G2 Grid® for account payable automation solutions – scoring at the top of the pack for ease of doing business and quality of service. “My experience with Stampli has been excellent!” said one Stampli customer on Capterra. “They have provided answers to any questions that I have had and always give me solutions for any issues very quickly. They have superb customer service and the software is extremely user friendly!”

Numerous case studies from happy customers recognize Stampli for excellence in several areas:

• Fast and easy implementation with ERPs and accounting software
• Pre-built integrations with accounting systems support native functionality
• Easy to use, intuitive interface and streamlined workflows and approval process
• Flexible payment methods and FX protection on overseas payments
• Advanced vendor portal for automated supplier onboarding and document management
• Multi-entity and multi-location support on a single platform
• Doesn’t require you to pre-fund payment accounts

“Stampli integration was efficiently completed within a day”

Stampli builds ERP integrations in-house with support for full native functionality and no need to hire developers, adjust existing processes, or reconfigure your ERP. That means you get a trouble-free, fast implementation with “Minimal back and forth,” according to one Stampli customer, “and all the potential issues and solutions [presented] to us from the start.” In fact, many customers can be set up in days, not weeks: “Stampli integration was efficiently completed within a day,” reported another customer, “and we were able to implement the new processes within less than a week.”

“Stampli has been a game-changer for our finance operations”

Billy the Bot™, Stampli’s AI assistant, simplifies and streamlines accounts payable workflows. Billy helps with time-consuming tasks such as manual data entry, invoice capture, GL coding, three-way matching, approvals, and fraud detection. With Billy on the job, you’ll reduce errors, realize cost savings, and pay suppliers on time. Stampli “has been a game-changer for our finance operations,” says one happy Stampli customer, “It has significantly streamlined our Accounts Payable process, making it more efficient and error-free. The automation features have saved us countless hours of manual work, allowing our team to focus on other important tasks. After a very quick and simple integration, our employees adopted it very quickly and have been loving it ever since.”

Other Stampli customers report real – and immediate – time savings from using Stampli. One customer describes “how easy and efficient Stampli has made our A/P process,” reporting that implementing Stampli has cut back 80% of our processing time and significantly improved our accuracy.

Experience how Stampli transforms AP operations into a seamless process. Get a free demo and see how Stampli can automate your invoice management workflow.